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Customer Support
Need Help? Questions about your warranty? Find answers to you questions or contact us today.
Yes! If an item happens to be out of stock, please add your email to the "notify me once available" option on that products page. Once the product becomes available you will immediately notified and can complete your purchase.
To change the shipping address on your BaBylissPRO.ca order, call 1-800-363-0707 and speak to a Customer Service representative. If the order has not yet shipped, it most likely can be changed. If the order has shipped, the only option is to return the package to BaBylissPRO. Please call or email us before you return your product to make arrangements and receive further instructions for the return.
To cancel an order from BaBylissPRO.ca, call 1-800-363-0707 and speak to a Customer Service representative. If the order has not yet shipped, it most likely can be canceled. If the order has shipped, the only option is to return the package to BaBylissPRO. Please email or call us before you return your product to make arrangements and receive further instructions for the return.
You can buy most BaBylissPRO products directly online from the BaBylissPRO.ca website. After you complete your shopping, you can proceed to CHECKOUT to complete your purchase using a credit card. Standard shipping charges will be applied automatically.
Some accessories and replacement parts for your product are available through various online sources. Many of our retail partners carry a wide selection of accessories and replacement parts for BaBylissPRO products as well. If your part or accessory isn't available through these partners, you can also buy many products directly online from the BaBylissPRO website.
If your part or accessory isn't available through these channels, contact our service center by email or call 1-800-363-0707 to inquire about it directly.
The most likely reason is that the item is out of stock. We apologize for the inconvenience. Inventory levels are updated daily in our system, so from time to time, check back on the website to see if the item has become available.
There are a number of reasons your credit card may have not been authorized when attempting to make a purchase on our website, including:
You entered an address that is NOT associated with the billing address of the credit card you're trying to use. It's possible you may have misspelled your billing address or put your billing address on the incorrect line. Please check your information to make sure it is accurate.
You entered your credit card information (credit card number, expiration date and/or CVV number) incorrectly. Please double check the information entered to make sure it is accurate.
If you have any questions, please contact customer service at customer_service@babylisspro.ca or at 1-800-363-0707.
Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Keep in mind that sometimes, in rare cases; it can take up to two days for an order to process.
We're sorry for any inconvenience this may have caused. If you have any questions about your order, please contact us at customer_service@babylisspro.ca
We offer replacement nozzles and filters for many of our BaBylissPRO dryers. Please call Customer Service at 1-800-363-0707.
Currently, we do not offer any discounts for licensed cosmetologists on BaBylissPRO.ca.
The voltage rating is on the rating plate, usually a small, flat plate or label on the bottom or back of the product.
If you are still unsure, review the product's Instruction Booklet.
All current models are available for purchase on our website. If you cannot locate a certain product, please contact Customer Service.
If your electrical appliance falls into the sink, bathtub or other vessel containing water, do not reach into the water to grab it. Unplug the appliance from the electrical outlet first. Even if the power is off, an appliance can still be electrically live and is dangerous. Let the unit cool down and then remove it from the water. The appliance will be unsafe to use and should be discarded after it has gotten wet.
Model numbers are printed or embossed for easy identification on every BaBylissPRO product. This identifier can be found on the rating plate located on the back or bottom of the product, usually in an area where it is protected from everyday wear and tear.
A hair clipper or trimmer is a precision instrument that needs attention and a little loving care once in a while. Below are some usage tips. For more detailed information on using your BaBylissPRO trimmer or clipper, refer to the Operating and Maintenance Manual for your product model.
Regular Cleaning
Dirt and grit will dull the blades quickly. Use the brush and lubricant that came with the tool to help protect it from the wear and tear of regular use. A toothbrush and a lightweight machine oil can also be used to clean and maintain the trimmer/clipper. Clippers can get clogged with hair. Remove the hair without removing the blades by switching the taper lever back and forth a few times while the unit is turned on. When the clipper isn't running, use the short-bristle brush to remove hair trapped between the clipper teeth. A few short bursts from a can of compressed air is also an excellent way to clean the blade assembly.
Oil the Blades
Oil the blades often to keep the upper blade moving smoothly against the lower blade. Lubrication will reduce friction and prolong your clipper's life.
Before or After Each Use
Turn the unit on and hold it with the blades facing sideways or down (not up). Spread a thin layer (2 - 3 drops) of the light lubricating oil across the top blade, and run the clipper for about 30 seconds. Keep the blades down to keep the oil from splattering. Switch the clipper to the OFF position and gently dab any excess oil from the unit with a cloth.
Blade Alignment
The clipper comes from the factory with its blades perfectly aligned, but even casual use can offset their precision. Check the blades frequently to see if they need to be realigned.
Blade Replacement
If, even after your best maintenance efforts, you are still producing uneven haircuts, the blade may be to blame. You can purchase replacement blades directly from us on BaBylissPRO's website.
No, our foil shavers should not be used on wet skin and hair. This includes applying oils and creams beforehand, as shaving on dry skin provides the best results.
All BaBylissPRO clippers come with 8 guard attachments. At the moment, BaBylissPRO trimmers do not come with any guard attachments.
The premium clipper guards are made from fiberglass reinforced nylon for strength and durability, have metal clips to firmly secure the clipper guards onto the blade and extra teeth to help feed hair into the blade for a cleaner cut.
Metal FX — The original Metal FX series is known for its premium all-metal housing, buttery “brushless motor” blends, knurled cylinder mag-lite grip, PVD coated blades, and unlimited customizable options. It is the first customizable barber tool to ever hit the industry! Metal FX Collection tools are perfect for cutting all hair textures with power, speed, and precision.
FX3 — The FX3 line is built to feel like you're holding a sports car in your hand. This European-style tool has tons of power with its high-torque brushless engine, sharp blades, speed, and long battery life, all packed into the most compact and lightweight housing possible. The high-torque power drives the most surgical precision blades in the industry.
LoPROFX — The LoPROFX is a Classic Americano-style clipper. A low-profile metal lid, ergonomic thumb indent, and solid weight balance gives the collection a perfect feel when in hand. Featuring a brushless motor, high-capacity batteries and DLC blades, the LoPROFX Collection is the best all-around debulking and fading machine. If you like the feel of a solid machine in hand, this is it!
LithiumFX+ — The LithiumFX+ is a favorite clipper amongst barbers. This newly revamped tool features a new ball bearing 6500 rpm DC motor, high-capacity battery, 5-detent click lever, and a gold titanium wedge blade. The LithiumFX+ is one of the lightest professional clippers in the industry that can de-bulk and fade comparably to its competitors, all at an affordable price. If you like a light machine where you can feel the weight of the blade, the LithiumFX+ is perfect!
Use a cotton swap to remove product build up from the bristles. Do not use a cleaning agent or submerge in cleaning solution.
While the iron is off, but still warm, use a damp cloth to wipe the iron plates or barrel to remove excess product or buildup.
When the dryer is OFF, remove the rear filter to remove any hair or dust that has accumulated over time.
Your hair setter is designed for household use and is nearly maintenance-free. If the time comes when you need to clean it, disconnect the appliance from the power source before you start. Allow the setter to cool before wiping it clean with a cloth. You might also want to clean your rollers, which you can do with a damp cloth and a mild detergent or soap. If you have any concerns about your hair setter, unplug it, allow it to cool, and contact our service center.
Every BaBylissPRO hairdryer comes with an instruction booklet in the box. Don't throw it away! It provides the basic information needed to operate and maintain your hairdryer. This guide also includes important safety instructions for using electrical appliances. You'll find the warranty terms for your purchase in the manual as well. If you happened to throw it away, you can find a digital version of the product instruction booklet in our library.
Every BaBylissPRO curling iron and flat iron includes an instruction booklet in the package. Keep the instruction book! It provides the basic information needed to operate and maintain your styling iron. The booklet also contains important safety instructions for using this electrical appliance in your home, as well as details about the warranty terms.
Nano Titanium™ professional tools are ultra-lightweight and durable. Styling surfaces are strong, corrosion resistant, and ultra-smooth. Heat is evenly distributed and maintained at constant temperature. Ionic technology reduces frizz for sleek and shiny results.
There are lots of factors to consider when choosing a hairdryer that's right for you. Size, design, speed and heat settings, as well as attachments and accessories all come into play when searching for the very best dryer for your hair. To begin your search, first identify your hair type and its characteristics. Then, find the BaBylissPRO hair dryer that has the design and features that work best for your needs.
Curling irons, straightening irons and curling wands set the tone in all sorts of styling situations. From flattening to volumizing, these irons can create waves, curls, and pin-straight hair. They can also create problems and damage your tresses, so finding an iron that does the job safely, with style and substance, is an important factor in finding one that's right for you.
Features to consider when selecting a styling iron include: heat settings, barrel and plate coatings, and finishes such as ceramic, tourmaline, and titanium. For flat irons consider the ideal plate width for your hair. For curling irons and wands, determine the barrel diameter that's right for you. And, check to see what safety features are designed into the product.
Currently, BaBylissPRO offers a Standard Shipping service only. Flat rate fee of $14.99 or free shipping over $100.
To ship items to more than one address, you'll need to create a separate order for each shipping address.
BaBylissPRO does not ship to international destinations.
You will receive 2 emails when placing an order. The first one is a confirmation of your order. The second one will notify you that your product has been shipped; it will contain a tracking number for the delivery service chosen for your package.
On average, an order is shipped from our warehouse within 72 hours after we receive the order.
Most items can be shipped to any of the 10 provinces. BaBylissPRO does not ship to international addresses.
Some products that include items under pressure, lithium ion batteries or magnetic components might be restricted. If you are unsure about a product check by contacting Customer Service by email or call 1-800-363-0707 before placing your order.
If your product is defective in workmanship or materials and it's still under warranty, send it to us and we will replace it for you free of charge. Our warranties go beyond most retail 30-day return policies and offer complete product replacement within the warranty period. Since warranties vary, you should refer to the product instruction booklet for additional details. We do not repair or replace products that are out of warranty.
Please complete and submit the warranty form here.
Or call us at 1-800-363-0707 before you mail your product to make arrangements for a return.
If you have a problem with your unit while it is still under warranty, we will replace it free of charge. Contact customer service by email or call 1-800-363-0707 to arrange a return. BaBylissPRO does not replace products after the warranty has expired.
Warranties vary from product to product. Most BaBylissPRO personal care appliances carry a limited 1-year warranty in Canada for parts and labor. Others may carry a 2-, 4-, or 5 year limited warranty. The Instruction booklet that came with your appliance describes the warranty that applies to your unit.
Products are not repairable after the warranty period. Replacement parts and service may be available for select models.
1-800-363-0707
Please note: We are unable to repair or replace products that are out of warranty. Kindly call us before mailing your product to arrange for a return.
Monday, December 22 – Open (9:00 AM – 4:30 PM) Tuesday, December 23 – Open (9:00 AM – 4:30 PM) Wednesday, December 24 – Closed Thursday, December 25 – Closed Friday, December 26 – Closed Monday, December 29 – Open (9:00 AM – 4:30 PM) Tuesday, December 30 – Open (9:00 AM – 4:30 PM) Wednesday, December 31 – Closed Thursday, January 1 – Closed Friday, January 2 – Open (9:00 AM – 4:30 PM)